Policies at Sugar Me Melts
Sugar Me Melts is committed to ensuring that your experience shopping online is just as positive as your visits to our physical stores. That’s why we crafted our policies to be fair, transparent, and hassle-free.
Shipping & Delivery
How It Works
We offer standard shipping through our trusted carriers, which includes USPS, FedEx, and UPS. For expedited shipping, we offer overnight and two-day shipping options for an additional fee. Please note that delivery times may vary based on the shipping method and destination. Orders are processed within 1-2 business days and are placed
Our shipping rates are calculated based on the weight of the order and the destination. We strive to offer competitive shipping rates to ensure that you receive the best value for your purchase.
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
The Fine Print
We accept returns within 3 days of the purchase date. To be eligible for a return, the item must be in its original condition and packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide you with a return shipping label and instructions on how to return your item. Please note that the cost of return shipping will be deducted from your refund.
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original form of payment.At this time, we do not offer exchanges. If you would like to exchange an item, please initiate a return and place a new order for the item you would like.
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with our carriers to resolve the issue and ensure that you receive your order as quickly as possible.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We appreciate your business and look forward to serving your needs.
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